Atlassian Support
With Catapult and Atlassian, you get trusted tools, consultancy and development expertise to bring visibility, collaboration and security to your Software Engineering, Agile, DevOps and ITSM transformations. As an accredited Atlassian solution partner, we provide Atlassian support services. From product customisation to proactive health checks.
Are you looking to:
- Solve development issues quickly?
- Reduce downtime and business disruption?
- Receive support and proactive health checks?
- Find an Atlassian support package that meets your needs?
It sounds like you should be working with software engineers with experience in Atlassian tools.
As an accredited silver solution partner, Catapult’s team of software engineers has extensive experience in how to use the Atlassian product range in software development.
Atlassian’s suite of tools bring visibility, collaboration and security, streamlining software engineering for your Agile organisation.
As part of our advisory and managed services, we can help businesses choose and implement the tools that fit business needs, including:
Confluence
Atlassian’s collaborative workspace tool operates as a web-based corporate workspace or “wiki”. By using this centralised platform, teams have the ability to quickly and effectively update business critical projects and collaborate on project plans, status reports and notes in real-time.
Atlassian’s Confluence:
- Provides security and reliability
- Enables real-time team collaboration
- Enables knowledge sharing
- Ensures teams can work from anywhere
Jira Software
Atlassian’s powerful project management tool designed for flexible planning, tracking and releasing of software iterations using Agile methodologies. Features, such as bespoke workflows, enable teams to create user stories, set tasks, configure build tests and effectively manage sprints.
Atlassian’s Jira Software:
- Streamlines planning, tracking and releasing of software
- Brings agility to development teams
- Provides real-time data, analytics and reports
- Aligns team work to a product roadmap
- Offers security and rapid scalability
Jira Work Management
This project management solution streamlines work across departments and functions, providing an intuitive and customisable workflow for assigning, tracking and managing the delivery of tasks for development and operations teams.
Atlassian’s Jira Work Management can:
- Track ideas from inception to completion
- Be used across departments
- Prioritise tasks, identify blocks and help plan ahead
- Be customised with thousands of integrations and extensions
- Empower every team member to stay organised, work more efficiently and deliver products no matter the complexity
Jira Service Management
This is Atlassian’s comprehensive service desk solution that offers a centralised platform for managing customer needs, looking at requests, incidents and changes. Jira Service Management integrates with other tools, enabling businesses to customise the service with different apps and integrations.
Atlassian’s Jira Service Management:
- Enables collaboration between development, IT operations (ITops) and businesses
- Increases ITSM velocity and performance
- Increases visibility and transparency
- Helps create a DevOps mindset
- Optimises end-to-end delivery of IT services to customers
Bitbucket
Atlassian Bitbucket is a web-based version control repository hosting service designed for source code management (SCM). The tool enhances collaboration between development teams, enabling and supporting DevOps teams.
Atlassian’s Bitbucket helps developers:
- Enable continuous integration and delivery
- Improve code quality
- Ensure real-time security and visibility
- Collaborate on code, test and deployment
We can help you set up procedures and systems that ensure you get the most out of these Atlassian products, making it easier to carry out migrations and integrations as well as identifying opportunities to embrace Agile methodologies.
The benefits of working with an Atlassian partner
By providing access to tools from Atlassian, partners can implement the best tool, or combination of tools, to help a range of business processes, such as:
DevOps
Atlassian tools facilitate DevOps practices by offering a suite of solutions for collaboration, automation, continuous integration and continuous delivery, enabling teams to seamlessly integrate development and operations workflows.
Agile planning
Tools provide intuitive platforms for sprint planning, backlog management and real-time collaboration, enabling teams to quickly adapt to changes
Software engineering
Atlassian offers a versatile suite of tools for project management, version control and issue tracking, enabling efficient communication, streamlined workflows and enhanced productivity during the development process
ITSM
Atlassian tools provide robust platforms for incident management, problem resolution and change management, so play a crucial role in IT Service Management to facilitate efficient service delivery and continuous improvement
Why work with Catapult?
We can help software development and operations teams:
- Identify the right tools to meet business goals
- Configure and upgrade Atlassian tools
- Upskill teams and share knowledge to make the most out of tools
- Merge and consolidate instances
- Migrate from server to cloud
- Conduct health checks and provide ongoing support
- Implement Agile, DevOps and ITSM services
As an experienced Atlassian partner, Catapult will work closely with your businesses to analyse existing development processes and identify the best tools for your application, supporting every aspect of using Atlassian products. We can also review how tools are currently integrated and used by the team to ensure that engineers reap all the benefits of Agile.
We’ll use our expertise in custom development, plugin creation and configuration to ensure seamless integration with existing systems. As part of our managed services we can provide maintenance support as businesses integrate Atlassian tools, manage hosting to build and scale tools and offer admin on the Cloud.
We’ll offer recommendations on how to better collaborate, improve governance and reduce risk by building and maintaining the software that businesses need.
We’re here to help businesses to make the most of Atlassian's extensive toolset for enhanced productivity and workflow efficiency. On top of that, we provide unlimited support for your Agile and DevOps journey with Atlassian products, including coaching your teams to upskill and build self-service capabilities.
Are you looking for support when adopting third-party tools such as Atlassian?