Privacy Statement

1. Introduction

This Privacy Policy will help you understand what information Catapult CX Limited (hereafter called CCL) collects from you and processes using this website, how we obtain it, and what choices and rights you have about your personal data.

CCL attaches great importance to your right to privacy and the protection of your personal data. We want you to feel secure that when you deal with CCL, your personal data are in good hands.

CCL protects your personal data in accordance with applicable laws and our data privacy policies. In addition, CCL maintains the appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and/or against accidental loss, alteration, disclosure or access, or accidental or unlawful destruction of or damage.

Here are our key beliefs with regards to this privacy policy:

  • User privacy and data protection are human rights.
  • Personal data is a liability, it should only be collected, processed and stored when absolutely necessary, and should be protected with adequate security measures.
  • We will never sell, rent or otherwise distribute or make public your personal information.
  • Please do not submit or provide any personal or private data to the CCL without having read, understood, and accepted this Privacy Policy in full.
  • If you are outside the European Economic Area (EEA), by accessing files, browsing, or otherwise using CCL’s website, you have agreed to the use of your data as described in this Privacy Policy.
  • If you are in the EEA, by accessing CCL’s website, you have agreed to the use of your data as described in this Privacy Policy. It also describes the choices regarding use, access and collection of personal information as well as your rights to your personal data that we process. If you do not agree with the terms, please do not access or use CCL’s website.

2. Personal information collected by Catapult’s website

CCL collects personal information on its website via the following ways:

a. Site visitation tracking CCL’s website uses Google Analytics (GA) to track user interaction and to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website. Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to CCL. GA also records your computer’s IP address which could be used to personally identify you, but Google does not grant CCL access to this. CCL considers Google to be a third party data processor (as defined below). GA makes use of cookies, details of which can be found on Google’s developer guides. CCL’s website uses the analytics.js implementation of GA. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

b. Contact forms and email links Should you choose to contact CCL using the online contact form on our Contact Us page, the data that you supply will be forwarded to one of CCL’s team members acting under this email address: If you are requesting services CCL might add your information under Pipedrive. Pipedrive provide us with CRM services and we consider Salesforce to be a third-party processor. The contact details you submit will not be stored on CCL’s website database. Should you choose to contact us via email, the data you supply will be processed in Google mail and Google Drive.

3. CCL’s website server

This website is hosted by Amazon Web Services (AWS) within a secure UK based data centre. We consider AWS to be a third-party data processor (see below). All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

4. Information that we do and do not gather

We do collect:

  • Personal information sent via this website when seeking more information via CCL’s online contact form, requesting to attend one of our events, applying for job postings or for other similar purposes. Your decision to disclose your personal data is entirely voluntary, and by doing so, you are providing CCL with specific consent to use your personal data only for the purposes for which you have disclosed it to us. CCL may access and use your customer data only for the purposes for which you have submitted it to (a) provide information to you, (b) make contact with you, (c) provide services to you, or (d) maintain the operations and security of the website and services CCL provides to you.

CCL will not:

  • Use your personal information for any other purposes, for example the communication of marketing material, unless CCL has your specific consent to do so. CCL will at all times handle and store your personal data in accordance with industry best practice aligned with ISO27001, the international standard for information security. This includes the activities and procedures undertaken by CCL’s own personnel and authorised third parties (see section 9 of this policy), and the technical controls which we have implemented to prevent unauthorised access, compromise or theft of information from CCL’s applications, supporting computer systems and premises.
  • Collect personal information of our customers’ clients and employees CCL collects information under the direction of our customers and has no direct relationship with the individuals whose personal data it processes on behalf of such customers. When CCL provides services to its customers, in some instances it processes personal information about their clients or employees on their behalf. In these situations, it is CCL’s customers rather than CCL who decides the reasons for which the client Information will be processed. If you are a client or employee of one of CCL’s customers and would no longer like to be contacted by one of CCL’s customers that use our service or for details of how the client information will be used and protected, and details of how to access or correct the information, please refer to the privacy statement of the CCL’s customer to which you submitted your personal information. CCL may transfer personal information to companies that help provide CCL’s service. Transfers to subsequent third parties are covered by the service agreements with CCL’s customers.
  • Gather sensitive personal data that GDPR specifies as a set of personal data categories which are considered to be “sensitive”, and which require special consideration by Data Controllers. This website, and any services available from this website, do not knowingly collect or process any sensitive personal data, and supporting Privacy Impact Assessments (also known as Data Protection Impact Assessments under GDPR).

5. Third party data sub processors

CCL uses a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out

- Google (for website analytics)

- AWS (for hosting this website)

- Pipedrive (for sales administration and account management purposes)

- LinkedIn (social media)

- Facebook (social media)

- Twitter (social media)

- Instagram (social media)

- Google Adwords and remarketing (digital advertising)

The activities within which each of these Data Processors participates have been recorded within the applicable Privacy Impact Assessments (also known as Data Protection Impact Assessments under GDPR).

6. Social media platforms

  • CCL’s website may contain sponsored links and adverts. These will typically be served through advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve. Clicking on any such adverts will send you to the advertisers’ website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and CCL’s website and its owner cannot be held liable for any damages or implications caused by visiting any external links mentioned.
  • Communication, engagement and actions taken through external social media platforms that CCL’s website and its owner participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. CCL’s website nor its owner will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. This website may use social sharing buttons from LinkedIn, Facebook, Instagram and Twitter which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account. We consider LinkedIn, Instagram, Facebook and Twitter to be third party data processors.

7. Your rights

CCL acknowledges that you have the right to access your personal information. An individual who seeks access, or who seeks to correct, amend, or delete data should directly query CCL’s customer. If requested to remove data, CCL will respond within the applicable legal timeframe. CCL will retain personal data CCL processes on behalf of its customers for as long as needed to provide services to its customers at their instruction. CCL may also retain this personal information as necessary to comply with its legal obligations, resolve disputes, and enforce its agreements.

You have several rights connected to the provision of your personal data to CCL using this website. These include your rights to request that CCL:

a. confirms to you what personal data CCL may hold about you, if any, and for what purposes;

b. changes the consent which you have provided in relation to your personal data;

c. corrects any inaccurate or incomplete personal data which may be held about you;

d. provides you with a complete copy of your personal data for you to move elsewhere;

e. stops processing your personal data, whilst an objection from you is being resolved;

f. permanently erases all your personal data promptly, and confirms to you that it has done so (there may be reasons why we may be unable to do this);

If CCL does not address your request or fails to provide you with a valid reason why it is unable to do so, you have the right to contact the Information Commissioner’s Office to make a complaint. They can be contacted via their website ( ) or by telephone 0303 123 1113.

8. Collection of information using cookies

CCL’s website uses cookies and other tools to enhance the users experience when visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with current legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device. CCL uses both session-based and persistent cookies, dependent upon how you use or interact with CCL’s website.

9. Disabling Cookies

If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).

- Internet Explorer

- Google Chrome

- Mozilla Firefox

- Apple Safari

10. Data breaches

CCL will report any unlawful data breach any of its third-party data processors to all relevant persons and authorities within 72 hours of becoming aware of the breach, where feasible.

11. What does providing us with this information mean?

By giving us personal information about you, you agree that your personal information can be used as set out in this Privacy Policy. If we change the Privacy Policy, we will post the changes on this page. Please check the website regularly for any changes to this Privacy Policy.

12. If you don’t feel we’re adhering to this Privacy Policy, what should you do?

If at any time you believe that we have not adhered to the terms of this Privacy Policy, please notify us by email at and we will make any efforts we can to determine and solve the problem promptly.