DIGITAL SERVICE DELIVERY
Taking DevOps tools into the future.
Ditch Manual Processes. Go Digital. Automate. Empower Your Customers.
We transform slow manual processes into time and cost efficient, high quality digital services your customers love to use
When Do You Need Digtial Service Delivery?
- Manual services are an administrative burden
- Non-digital services are prone to human error
- Manual services are slow and expensive
- Your competitors are digitalising
- Poor customer experience; high churn rate
What is Digital Service Delivery?
- Digitalise a manual service by taking it online
- We design, build, test, deploy, deliver for you
- High levels of automation
- Enable customer self-service
- Makes depdendent processes more efficient
How Do We Build Digital Services?
- User centred design thinking
- Process optimisation
- User research
- User testing and feedback
- Lean, agile, incremental delivery
Benefits of Digital Service Design
- Reduce risk and cost to serve
- Improve Customer Experience (CX)
- Increase customer acquisition and retention
- No major cultural transformation
- Free up resources for mission critical work
Build Digital Services with Catapult CX
We take slow, error prone, costly manual processes and do the end-to-end design, build, test, deployment and delivery for you, to create a fast digital service with a great UX, which gives you the competitive advantage.
We all need to rapidly adapt to constant changes in business environments, which sounds hard, but with digital service delivery, it becomes easier. And with Catapult CX, the chances of getting things right are even higher.
We will help you digitalise your service delivery to achieve faster, more efficient deliveries and improved customer experience.
If you would like us to be your engineering partner and discuss your digital transformation journey, book a meeting with Louise Cermak, Principal Consultant
Does your business rely on manual customer-facing processes?
Lack of digitalisation and heavy reliance on paperwork for data rentention, taking payments and reporting is slow, costly and high risk due to human error and duplication. It takes valuable time from business critical work and achieving wider business goals, while negatively impacting customer experience and revenue growth.
Businesses who are not embracing automation and the cloud to deliver fast, efficient, cost effective online services, tend to struggle with customer acquisition and retention and suffer high levels of customer attrition.
Working with a trusted software engineering partner who can utilise user research and feedback to design, build, test, deploy and deliver fully digital services with a seamless customer experience gives you a big advantage over your competitors.
Human and financial resources can be redeployed to focus on activities that help you achieve your wider goals for innovation and growth.
As you're partnering with experts to help you build the digital service, you can avoid the upheaval and costs of a business-wide cultural change or intense training and upskilling on new technology. The service is tailor made for your business and your customers and can start saving you time and money as soon as it goes live.
Benefits of Catapult's Project to Product Approach
Catapult CX offers services for not only the private but also the public sector. And you can check the services here.
We are a recognised and accredited Crown Commercial Supplier (CCS) providing digital services delivery for the public sector. We have satisfied several public sector clients, including Maritime Coastguard Agency (MCA), find out how, read the case study.