Knowledge Agent. A Proven AI Approach Public Bodies Can Trust
See how a large, highly regulated organisation unlocked value from outdated and forgotten Powerpoint sprawl, legacy SharePoint content and unstructured data and why the same approach is now critical for the public sector.
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What you’ll learn
This case study shows how a top-five pharmaceutical organisation overcame the same information challenges facing today’s public sector teams. It explains:
1. Why general purpose AI chat tools fell short and how a secure, internal-truth system – Knowledge Agent, unlocked real value.
2. How unstructured content was organised, instant and reliable answers were delivered and why perfect data wasn’t needed to start with.
3. How scattered content and documents quickly became a single, trusted interface.
Why this approach matters
Public sector AI often fails because the underlying data isn’t ready. Legacy systems, inconsistent formats and hidden knowledge create gaps that AI can’t bridge. Without clean, reliable data, outputs become biased, incomplete or unusable, and initiatives stall.
At the same time, scrutiny around privacy, provenance and responsible AI is rising fast.
This guide helps public sector leaders avoid false starts by showing what must be fixed first, where the real risks sit and how to build a foundation that supports safe, effective and accountable AI across public services.
Inside the case study
Clear guidance on deploying zero-hallucination AI to improve accuracy.
How to turn documents into Active Compliance to enhance oversight
How to drive adoption through Teams to accelerate delivery
Why structuring messy data informs better decisions and enforces governance that maintains trust across services.
About Catapult
Catapult are software engineers, not a generalist consultancy. We are trusted by central and local government to unpick complex legacy knots and modernise critical infrastructure.
We don’t believe in ‘rip and replace’ or endless strategy phases. Instead, we use agile methods to clean data and build working AI proofs-of-concept in weeks, not years. If you need to turn ‘innovation theatre’ into deployed, secure and scalable reality, we are the software engineers who get it done.
"We weren’t just exploring AI, we had real business problems to solve. Processing millions of identity documents demanded secure, private infrastructure we could control. Catapult helped us deploy a high-performance AI platform inside our own environment, with zero data leakage and total transparency. Now we’re confident in scaling AI, without compromising speed, cost, or trust”
Head of Data & AI
Regulated Financial Services Firm
