Boosting Observability for a UK Fund Manager
Improved MTTR
Faster root cause analysis
Significant reduction in recurrence of issues
THE CHALLENGE
Laying the foundation for full observability
Despite having monitoring tools in place, the client struggled with visibility, repeat issues and slow diagnostics.
Catapult identified two core problems:
1. Outdated tooling. The existing Elastic/ELK stack was an older version, collecting minimal data with no dashboards or visibility into infrastructure and middleware.
2. Insufficient diagnostics. The support team lacked the insight to perform fast root cause analysis (RCA), leading to recurring issues and delayed fixes, which caused friction between development and operations teams.
To maintain service quality and reduce incident fatigue, the client needed a shift from basic monitoring to full observability.
THE SOLUTION
From monitoring to full-stack observability
Catapult transitioned the client to a modern observability approach, integrating logs, metrics and traces into an upgraded Elastic stack.
Key actions included:
· Upgraded the Elastic/ELK stack to the latest version for improved data handling
· Expanded data collection to include infrastructure, database, and middleware logs
· Defined key metrics and SLAs in collaboration with development and support teams
· Configured proactive alerts and dashboards to provide real-time service health and incident visibility
· Implemented a runbook framework, guiding support teams through incident resolution and root cause prevention
The new setup empowered teams to respond faster, solve issues proactively and prevent reoccurrence.
THE RESULTS
Observability that delivers measurable impact
By enhancing tooling, visibility and team alignment, Catapult helped the fund manager move from reactive support to proactive service reliability, keeping critical systems running and internal teams focused on value.
– Fewer incidents, thanks to real-time alerting and expanded coverage
– Faster root cause analysis, with richer data and cross-system visibility
– Improved MTTR, driven by clear runbooks and better team collaboration
– Reduced recurrence of issues, through structured resolution processes and greater observability
