Agile Transformation for a Global Telecoms Leader
Scalable model for Agile delivery
75%
Reduction in time to market
31%
Reduction in unit costs
THE CHALLENGE
Adapting to compete in a deregulated market
With increased competition and rising customer expectations, the client set out to become the UK’s number one provider for customer service. However, they were still operating with traditional Waterfall delivery methods, making it difficult to speed up development, iterate quickly, or respond to change.
Key challenges included:
– Long cycle times that delayed time to market
– Inflexible delivery models unsuited to modern customer expectations
– Siloed teams and slow feedback loops
– A lack of Agile practices across both technology and business operations
With more than 85,000 employees and global scale, the shift to Agile needed to be fast, strategic and designed to scale.
THE SOLUTION
Implementing Agile at enterprise scale
Catapult led the transition from Waterfall to Agile by designing and embedding end-to-end delivery models built around Continuous Delivery. The transformation aligned delivery with the Agile Manifesto while remaining scalable for an enterprise of this size.
Key components of the solution:
– Introduced Agile concepts such as story hierarchy, decomposition, estimation, prioritisation and fast feedback loops
– Embedded continuous prioritisation and reuse strategies to maximise throughput
– Launched customer-focused “hot houses” to rapidly define value from the user’s perspective
– Delivered a bespoke technology platform including:
- Centralised code repository
- Centralised artefact repository
- Continuous integration pipeline
- Agile story management tool
- Management reporting tools for real-time visibility
THE RESULTS
Faster delivery. Lower cost. Higher quality
This large-scale Agile implementation allowed the business to compete with greater speed and agility, without sacrificing control, governance, or customer focus.
The transformation enabled the client to deliver against its two key goals – improved customer satisfaction and accelerated delivery.
– 75% reduction in time to market, by enabling rapid discovery, development and validation through hot houses
– 31% reduction in unit costs, driven by streamlined, quality-focused delivery
– Stronger alignment between IT and the business, with Agile embedded across teams
– Scalable model for Agile delivery, proven in one of the UK’s largest technology organisations
