Harvey Nichols, a UK luxury department store chain, maintains exceptional customer experiences in-store and online. Focusing on aligning DevOps and ITIL, they aim to swiftly address customer inquiries and issues by harmonizing their development and operations teams, ensuring high IT standards for a ...
A UK based private fund manager with ~40 people in IT and 300+ people managing a fund of ~£22bn had developed a core platform to support their business. This platform had monitoring in place but the client was getting recurring incidents and their time to resolve (MTTR) was high. ...
Catapult built a cloud native Microservices Enablement Platform with a Site Reliability Engineering (SRE) approach, powered by observability, enabling the MCA to provide secure data access and easily create new services. ...
A major insurance company needed to execute a complex migration to take their largest team from Jira cloud, managed by a third party, to the Jira server instance used by the rest of the organisation. ...
In the midst of a transformation from traditional telco to converged network provider, our client faced serious competition from the deregulation of the UK telecoms industry. To combat this, they set out to make themselves number one for customer service by shrinking cycle time and exceeding custome ...
When FinTechs started bringing new products and services to market in record time, our client – one of the world’s largest banks – realised they needed to fast-track their DevOps implementation in order to compete at the highest level. ...
As part of the Maritime Coastguard Agency's goal to become the best performing and fastest growing international flag, they decided to digitalise the UK Ship Register to reduce internal administration and enhance the Customer Experience (CX). ...
