It doesn’t take much for an IT crisis to turn into a PR disaster. The longer your systems are down, the bigger the impact on your brand, your bottom line and, most importantly, your customer experience.
Our War Rooms are designed to get your systems back on track – fast. When everyone’s busy pointing the finger, we provide the calm, clarity and round-the-clock leadership that's badly needed to blaze a trail out of the woods.
How we do it
We cut through the noise and take charge of your teams to get to the root cause of your crisis. Then we work 24/7 to uncover and fix systemic problems in operations, engineering, and code and configurations, all whilst ensuring a clear line of communication to business leaders and stakeholders.
Our unique combination of high-level leadership and deep technical expertise helps to get your systems back up and running in the shortest time possible. And with our extensive network of highly-skilled technical professionals, we can bring in additional support staff to help steady the ship and restore your customer experience back to its best.
The Catapult difference...
We don’t just solve your immediate problems, we provide a backlog of additional issues uncovered during the war room. By carrying out these improvements across testing, operations and engineering, you can help to futureproof your business and prevent the recurrence of an IT crisis.