Gaining A Competitive Advantage in the Current Socio-Economic Climate
Customers expect high quality digital services as standard and failure to provide an excellent online experience will result in them going to a competitor. IT is a complex mesh of code, people’s personalities and overlaying processes. To retain existing customers and attract new ones, organisations need to bring new features and updates to market faster; reduce the risk, complexity and cost of change and continuous improvement; and attract and retain the best talent. A cloud first, platform business model, created from the Magic Triangle of Microservices, Site Reliability Engineering and Observability is a great way to make these challenges smaller and more manageable and gain a competitive advantage.
