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ITSM with Atlassian

Streamline work processes and improve workflow

Lean ITSM

Lean ITSM

 

Reduce your operational overhead costs

Reduce your operational overhead costs

 

Improve MTTR

Improve MTTR

Combine Atlassian products, including Jira Service Desk, Statuspage and Confluence, with Lean and agile principles to help your IT teams improve team collaboration and increase knowledge sharing.

  • Jira Software Logo

  • Confluence Logo
  • Jira Service Desk Logo
  • Hip Chat Logo
  • Crowd Logo
  • Bamboo Logo
  • Bitbucket Logo
  • Statuspage Logo

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    Jira Software

    Core ISTM processes out of the box

    Jira Service Desk comes with incident, problem and change management ready to go with minimal configuration so your service desk could be up and running in minutes. Integration into your software engineering backlogs reduces friction between teams, allowing them to swarm on incidents and reduce resolution times.

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    Self-service customer portal

    Your agents can document knowledge articles, known errors and FAQs via the user-friendly portal, enabling users to solve their issues, while reducing the cost of service and improving customer satisfaction.

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    Automate repetitive tasks

    Free up your teams to enable increased levels of self-service for your customers by reducing the number of manual repeatable tasks and creating automated approvals and service requests.

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    Configuration Management Database (CMDB)

    Insight, the Jira add-on, models all assets within your organisation, helping to know what there is, who is using it and what configuration is being used. .

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    Monitor service level agreements (SLAs)

    Monitor performance against your service delivery metrics and customer commitments. Keep on top of work queues and create SLAs and customised metrics for each client with Jira Service Desk's easily configurable SLA capability and smart dashboard.

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    Always keep your customers informed

    Provide customers with a single Statuspage, displaying the status of your services and information about any incidents, downtime or scheduled maintenance. Statuspage is hosted outside your infrastructure, so it is always available, even during an outage.

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Do you need on-going consultancy advice and support to administer your Atlassian tools? Find out how our Support Hub can free up internal resource to help your business to grow

Contact us now

or call us to speak to one of our consultants

Our approach

We support you at every step on your journey towards digital transformation by implementing the right tools and solutions, boosting productivity and revenue growth.

Define

Working together we agree which metrics and processes need to improve, helping your organisation reach its potential.

Implement

After thorough testing, the best tools are configured and implemented before being handed back to your Operations team.

On-board

With a simple setup, we get you up-and-running providing self-service capabilities and processes to manage service.

Coach

We help your teams develop their coding skills to create robust automated processes to support digital transformation.

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The Catapult difference...

Our people

We are Agile and DevOps practitioners with experience in building products

Trusted by clients

We've successfully helped a range of clients across different industry sectors

An approach that works

Our proven approach implements the solutions and embeds practices into your organisation