ITSM with Atlassian
Streamline work processes and improve workflow
Core ISTM processes out of the box
Jira Service Desk comes with incident, problem and change management ready to go with minimal configuration so your service desk could be up and running in minutes. Integration into your software engineering backlogs reduces friction between teams, allowing them to swarm on incidents and reduce resolution times.
Self-service customer portal
Your agents can document knowledge articles, known errors and FAQs via the user-friendly portal, enabling users to solve their issues, while reducing the cost of service and improving customer satisfaction.
Automate repetitive tasks
Free up your teams to enable increased levels of self-service for your customers by reducing the number of manual repeatable tasks and creating automated approvals and service requests.
Configuration Management Database (CMDB)
Insight, the Jira add-on, models all assets within your organisation, helping to know what there is, who is using it and what configuration is being used. .
Monitor service level agreements (SLAs)
Monitor performance against your service delivery metrics and customer commitments. Keep on top of work queues and create SLAs and customised metrics for each client with Jira Service Desk's easily configurable SLA capability and smart dashboard.
Always keep your customers informed
Provide customers with a single Statuspage, displaying the status of your services and information about any incidents, downtime or scheduled maintenance. Statuspage is hosted outside your infrastructure, so it is always available, even during an outage.
The Catapult difference...
We are Agile and DevOps practitioners with experience in building products
Trusted by clients
We've successfully helped a range of clients across different industry sectors
An approach that works
Our proven approach implements the solutions and embeds practices into your organisation