Empowering you to deliver better software & services
What we do
We maximise your software and service delivery capabilities to delight your customers and grow your business.
Then we share our knowledge to empower your people to do the same.
“The key to creating successful solutions for clients is our culture of fun, continuous learning, freedom to experiment, autonomy and empowerment.”
Louise Cermak, Principal Consultant
Vision & mission
Our vision is that the right software and ways of working can elevate any good organisation to operate like the tech giants and achieve customer loyalty, global reach and greatness.
Our mission is to work alongside our clients’ teams to help them get the greatest business value from their technology and design and build outstanding services that delight their customers.
Our values
Put people first
Respect, equality, diversity, inclusivity
Collaborate
Agility, productivity and a shared vision
Embed quality
Passion, integrity, the right solution and price
Be free
Autonomy and empowerment to innovate and learn
Get results
Put the client and their customers first
Have fun
Teams that laugh hard, work better
Our story
Forged from friendship, built on expertise and knowledge, grown with client-centric partnership, quality and trust.
Catapult CX's three founders, Alex Fishlock, Louise Cermak and Craig Cook have been friends and colleagues for over 20 years. We first worked together at a major Telco creating a pioneering tools platform for 10k+ developers. Mutual respect and a similar work ethic saw us initially creating a company that helped businesses recover IT projects in jeopardy, due to overly complex, monolithic and inefficient systems. We realised that with our innovative software engineering capabilities and agile and DevOps consultancy skills, rather than rescuing IT organisations in crisis, we can help them implement better ways of working to eliminate these challenges and create better quality software, faster. So, we created Catapult CX.
Now we help clients in the public and private sectors transform through accelerated cloud adoption, fostering a collaborative culture and taking a Site Reliability Engineering approach to designing and building digital services. Within the next 5 years we would like to grow the company to 30-40 people with a highly flexible workforce who share our values; extend our capabilities in newer tech like AI/ML; and expand into the USA.
Catapult CX’s founders
Alex Fishlock, CEO
I have over 25 years experience in all aspects of software delivery and troubleshooting. I’ve held many executive management positions, but my passion for technology prevails - I'm very hands-on and I love to tinker with code.
I graduated with an M.A. in Electronic and Materials Engineering from the University of Oxford, sparking a lifelong passion. I’ve taken two start-ups to IPO, been CTO for a few public companies, and founded first Code Red, to resolve clients’ IT crises, and now Catapult CX to prevent those crises occurring.
Outside of work I love uncovering the history of old houses, restoring them and bringing them to modern life with high tech. I also love to geek out collecting and recording big data about everything in my home.
Email: alex.fishlock@catapult.cx
+44(0)20 3457 1374
Louise Cermak, Principal Consultant
My passion is implementing Agile and DevOps ways of working to deliver quality software engineering and ITSM projects. I’ve also developed my technical and engineering skills over the years. This enables me to assist with system design and uncover insights into how our clients’ (and our own) technologists work, to help them continuously improve.
Through coaching I am always improving my own leadership skills. I'm also a DevOps Institute Ambassador. This combination of agile, engineering and tech means I see the full picture from a client perspective. For me, the most exhilarating thing is helping clients’ teams move away from a culture of fearing failure, to one of innovation.
When I'm not working I enjoy going to art exhibitions, city breaks and skiing.
Email: louise.cermak@catapult.cx
+44(0)20 3457 1374
Craig Cook, Principal Engineer
I love writing code! I help companies build teams, to create software, to makes businesses fly. I love to learn, work with great people and foster young talent.
Over 18 years I've learnt that engineering can't happen in a vacuum and understanding people is key to success. I love automation and how just a few engineers can achieve big things through code. I've held senior engineering roles in the public and private sectors, optimising value in engineering teams, delivering global services, leading engineering communities and embedding modern ways of working like agile, DevOps and SRE.
In my spare time I like to travel with my wife, learning about other cultures, history and especially food! I love movies and binge watching shows, golf, tennis and snowboarding.
Email: craig.cook@catapult.cx
+44(0)20 3457 1374
Certifications
Inclusivity & equal opportunity
We work hard and continuously to cultivate a working environment that is inclusive, diverse and founded on a bedrock of psychological safety, so people can truly be themselves at Catapult CX when at work and when socialising together.
Awards
We were delighted to be named SME’s DevOps and Agile Consultancy of the Year and to have won 2nd place in the Best Public Sector IT Project category at both the BCS UK IT and DTLA Awards 2020 for our digitalisation of the UK Ship Registry for the Maritime and Coastguard Agency.
Social responsibility
